Billing Terms and Conditions

Please read these billing terms carefully before placing an order with Levana Labs.

Order Processing

All orders are subject to acceptance and availability. Once you submit an order, you will receive an order confirmation email. This confirmation is an acknowledgement that we have received your order, not an acceptance of it. Your order is accepted when your payment is successfully processed and your order is dispatched.

Payment

Payment is charged at the time of placing your order. We accept Visa, Mastercard, American Express, PayPal, Apple Pay, Google Pay, and Shop Pay. All prices are displayed in British Pounds (GBP £).

Pricing

All prices listed on our website are in British Pounds (GBP £) and are inclusive of any applicable taxes unless otherwise stated. We reserve the right to update prices at any time. The price you pay is the price shown at the time of your order.

Refunds

Refunds are processed in accordance with our Refund Policy. Approved refunds are returned to the original payment method within 10 business days of approval. We do not charge restocking fees.

Disputes

If you believe a charge on your account is incorrect, please contact us at support@levanalabs.com within 30 days of the charge so we can investigate and resolve the matter promptly.

Contact

For any billing questions, contact our team at:
Email: support@levanalabs.com
Phone: +44 7828 722814
Hours: Monday–Friday 11:00 AM–7:00 PM (GMT)